FAQ

Frequently Asked Questions

What is your turnaround time for having a piece made?

What metals do you work with?

Can I bring my own gold to have a piece made?

Do you repair jewellery?

Do you resize rings?

Can you size my ring which has gemstones?

Do you repair or resize platinum?

Do you repair stainless steel jewellery?

Why does my white gold ring look yellowish and not white like when I first bought it?

 

 

 

What is your turnaround time for having a piece made?

It typically takes from 2 to 4 weeks to have a piece designed and fabricated. However more complex designs can take longer.


What metals do you work with?

We primarily work with gold, silver and platinum.


Can I bring my own gold to have a piece made?

Yes you can bring your own gold to have a piece made, however, unless your gold has not been previously used to fabricate an item we recommend that a maximum of only 50% old/scrap gold be used to fabricate your piece and the remaining 50% should be new gold. This approach ensures a much cleaner finish especially in cases where the casting process is used to manufacture the piece.


Do you repair jewellery?

Yes we do repair jewellery.


Do you resize rings?

Yes we do resize gold, silver and platinum rings.


Can you size my ring which has gemstones?

In most instances we can resize your gemstone ring, however there may be some cases where we may strongly suggest that you don’t resize. This is determined by a physical inspection of your piece.


Do you repair or resize platinum?

Yes we do repair and resize platinum jewellery.


Do you repair stainless steel jewellery?

Yes we do repair stainless steel jewellery.


Why does my white gold ring look yellowish and not white like when I first bought it?

White gold naturally has a faint yellow look and is enhanced by coating with rhodium (a platinum group metal) by most manufacturers. However, over time this coating wears and needs to be replaced in order to restore the bright white appearance you fell in love with at first sight. You may read more on this topic by clicking here.